Refund Policy

/Refund Policy
Refund Policy 2018-01-12T21:54:08+00:00

Returns

30 day money back guarantee. If you are not 100% satisfied with your purchase STREAM1TV offers a 30 Day Money Back Guarantee.

So if for whatever reason you’re not happy with your purchase, just follow our very easy cancellation and refund process instructions.

To cancel and request a refund for the STREAM1TV Monthly Subscriptions simply send an email to [email protected] or call 813-960-3160.

Refunds for STREAM1TV TV Subscriptions will be processed within 24 hours and a confirmation email will be sent to the email address we have on file.

To complete your return of a STREAM1TV TV Set Top Box, simply mail back the SET top box along with customer name and billing address to: 42215 Washington St Ste. A – 312, Palm Desert, CA 92211

Refunds (if applicable)

Once your Set Top Box return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 day.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

42215 Washington St Ste. A – 312, Palm Desert, CA 92211

Shipping

Our products are shipped within 24 Hours using the following carriers: USPS . To return your product, you should mail your product to: 42215 Washington St Ste. A – 312, Palm Desert, CA 92211. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Business address:

42215 Washington St Ste. A – 312, Palm Desert, CA 92211

Email address used for customer contact

[email protected]

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Refund policy

[email protected]

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Shipping Policy as well : any address changes if needed

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